ANALYSIS OF FACTORS CONTRIBUTING TO WORK STRESS AMONG EXPATRIATE AIRLINES CREW IN SAUDI ARABIA

  • Prima Molina Bina Nusantara University
  • Teresa Bina Nusantara University
  • Maharani V.V Satvika Bina Nusantara University
  • Fergyanto E. Gunawan Bina Nusantara University
Abstract views: 94 , PDF downloads: 68
Keywords: work stress, aviation, multivariate regression

Abstract

Work stress can significantly impact the performance of cabin crew in the airline industry, potentially leading to job errors with critical implications for safety, a paramount concern in the industry. The research focuses on factors influencing work stress among cabin crew, providing a valuable reference for improving both service quality and safety in the industry. The potential key factors that affect work stress, including workload, cross-cultural adjustment, rotating work schedules, interpersonal relationships, organizational relationships, and physical demands, are established through extensive literature reviews. The relevant data were collected from a sample of cabin crews in Saudi Arabia representing various nationalities. The most pertinent factors for the problem setting are determined by applying a multivariate regression analysis, where the theoretical understanding is statistically verified. The analysis suggests that the theory is supported by the sample data with a fitness level of 0.85 in terms of the determination coefficient, implying strong materialization of the theory. Furthermore, the agreement between theory and reality is supported by the ANOVA and t-tests. The study concludes that workload is the most dominant factor affecting work stress, followed by organizational relationships and rotating work schedules. Statistically less significant factors include cross-cultural adjustment, interpersonal relationships, and physical demands.

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Published
2024-03-01
How to Cite
Molina, P., Teresa, V.V Satvika, M., & E. Gunawan, F. (2024). ANALYSIS OF FACTORS CONTRIBUTING TO WORK STRESS AMONG EXPATRIATE AIRLINES CREW IN SAUDI ARABIA. JARES (Journal of Academic Research and Sciences), 9(1), 10-22. https://doi.org/10.35457/jares.v9i1.3312
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Articles