Studi Fenomenologis : Perilaku adaptif karyawan lembaga keuangan mikro dimasa pandemi
Abstract
This study aims to examine and analyze in depth the adaptive behavior of employees of microfinance institutions, especially rural banks and cooperatives during the Covid-19 pandemic. This adaptive behavior is divided into 4, namely building communication with customers, getting used to new conditions, socializing and getting along with the community, continuing to move to meet targets. The phenomenological study is used because this data comes from the experience of participants who are currently active leaders in microfinance institutions. This study used 2 participants, namely the head of the BPR branch and the manager of a savings and loan cooperative, both of whom have decades of experience in microfinance institutions. The research findings show that the way to adapt in the midst of a pandemic to collect is by changing your appearance by not wearing uniforms and shoes when visiting customers. Then employees must also familiarize themselves with implementing the Covid protocol at work. The office provides hand washing facilities and handsanitazers for customers and employees, and this will have to be used later. Reporting on the results of performance limitations is carried out once a month but the policy for employees is focused on billing activities because it is to reduce risk.
Downloads
References
Astuti, Y, R . 2016. Penerapan Prinsip Kehati-hatian dalam Penyaluran Pembiayaan dan Kredit pada lembaga keuangan Mikro (studi multi situs pada BMT Hasanah mlarak dan BRI unit mlarak, Ponorogo). Jurnal Al Tijarah Vol 2 No 1 ISSN 2460-4089 Universitas Darussalam Gontor
Creswell J.W . 2007. Qualitative Inquiry & Research Design : Choosing among Five Approach. 2nd edn. California Sage
Denzin and Lincoln.2000. Handbook of Qualitative Research. London: Sage Publication
Enggana, Juli (2017) Pengaruh Budaya Organisasi dan Disiplin Kerja terhadap Produktivitas Kerja Karyawan pada PT. Bank Mestika Dharma, tbk. Cabang Pematangsiantar. Jurnal SULTANIST Vol 6 No.1 ISSN 2338-4328
Elizabeth B. Hurlock. 1978. Perkembangan Anak: Jakarta: Penerbit Erlangga.
Gerungan, W.A. 1978. Psychologi-sosial suatu ringkasan. Jakarta: PT Eresco.
Kirk, Samuel., Gallagher, James & Coleman, Mary Ruth. (2015). ). Educating exceptional children, (14th ed). United States of America: Cencange Learning.
Koentjaraningrat. 2002. Pengantar Ilmu Antropologi. PT. Rineka Cipta, Jakarta.
Moustakas, C. (1994). Phenomenological research methods. Thousand Oaks, CA: SAGE Publications.
Pinontoan, Wulan (2013) Pengaruh E-banking, kualitas pelayanan, kualitas komunikasi dan kepercayaan terhadap loyalitas nasabah pada PT. Bank Mandiri cabang manado. Jurnal emba vol 1 no 4 issn 2303-1174.
Pulakos, E. D., Schmitt, N., Dorsey, D. W., Arad, S., Hedge, J. W., & Borman, W. C. (2002). Predicting adaptive performance: Further tests of a model of adaptability. Human Performance, 15 (4), 299-323.
Smith, D.D., & Tyler, N.C. (2010). Introduction to Special Education. Canada: Pearson.
Tom O’Donoghue and Keith Punch Ed. (2003). Qualitative Educational Research In Action: Doing and reflecting London: Routledge Falmer Pub.
Umam, Muslihul dan Rufaida Rifki (2019) Motibasi Menabung Nasabah melalui Sistem Service Jemput Bola di BMT NU Camplong. Journal of social community Vol 4 No 1 ISSN 2502-9649.
Wihara, Dhiyan, S dan Haqqi, Rilla, I (2017). Implementasi Strategi Deferensiasi Bpr (Bank Perkreditan Rakyat) Untuk Menjaga Eksistensinya Terhadap Bank Umum Di Wilayah Kabupaten Madiun. Jurnal EKOMAKS Vol. 6 No.2 ISSN 2302-4747 Universitas Merdeka Madiun
Wulandari, Retno, D (tt) Strategi pengembangan perilaku adaptif anak tunagrahita Melalui model pembelajaran langsung. Pascasarjana Universitas Negeri Yogyakarta. Artikel tidak dipublikasi.
Yuniarti, Sari (2011) Strategi Adaptif Bank Perkreditan Rakyat Dalam Menghadapi Ekspansi Kredit Umkm Bank Umum Di Malang. Jurnal Keuangan Dan Perbankan Vol.15, No.3 Uniersitas Merdeka Malang
Undang-Undang No 10 Tahun 1998 Tentang Perbankan
Sumber Internet :
https://www.cnbcindonesia.com/market/20200324131204-17-147248/cicilan-sederet-kredit-ditangguhkan-jokowi-ini-aturannya diakses pada tanggal 15-06-2020
https://www.suara.com/bisnis/2020/04/04/135406/debt-collector-hingga-bank-keliling-dilarang-nagih-utang-ditengah-corona diakses pada tanggal 16-06-2020
Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution 4.0 International License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
