DEVELOPMENT OF DECISION SUPPORT SYSTEM TO SUPPORT DATA NETWORK IT SERVICES AT BPPT
Abstract
The development of technology and information is currently growing quite rapidly. And every organization of a company is required to utilize technology and information to become a plus for the company or organization. Currently BPPT uses the osTicket and iTop applications to support daily operations for BPPT's business needs.The purpose of this research is to build a system that can provide information for IT managers in making decisions in the network infrastructure. The methodology used in this case is the study of literature and observe directly condition in BPPT. The data used are derived from two applications at BPPT (osTicket and itop) where the data must be able to interact and integrate with each other. Results of the research is to be achieved there is a comprehensive so that can be used in decision making by IT managers.Conclusions obtained is a system of decision-making in the operational of the IT network due to problems that occur repeatedly can be minimized or eliminated by given solution on information obtained from the decision support system.
Downloads
References
A. S. Aribowo, "E-elearning Cerdas dengan Personalisasi Menggunakan Teknik Data Mining dan Decision Support System (Penelitian pada Elearning-ujb.," Seminar Nasional Informatika (SEMNASIF), vol. 1, no. 4, 2015.
E. B. Beşikçi, O. Arslan and A. I. Ölçer, "An artificial neural network-based decision support system for energy efficient ship operations," Computers & Operations Research,, pp. 393-401, 2016.
Noer and Kursrini, "Aplikasi Decision Support System Komposisi Pakan Untuk Penggemukan Sapi Potong," Jurnal Teknik Informatika, vol. 6, no. 1, pp. 31-40, 2018.
M. Fikry, "Decision Support System (DSS) Determining Credit Customer Pada PT. Bank Rakyat Indonesia (Persero) Tbk," Edik Informatika, vol. 1, no. 1, pp. 44-51, 2017.
D. Herlinudinkhaji and A. F. Daru, "Audit Layanan Teknologi Informasi Berbasis Information Technology Infrastructure Library (ITIL)," Jurnal Informatika UPGRIS, vol. 1, no. 2, 2015.
A. I. Hadiana, E. K. Putra and M. Melina, "Tinjauan Mengenai Potensi Information Technology Infrastructure Library (ITIL) pada Model Layanan Teknologi Informasi di Usaha Kecil Mikro dan Menengah (UMKM)," Informatics and Digital Expert (INDEX), vol. 2, no. 2, 2020.
M. nashar, A. Sukamto and R. D. Parashakti, "Sistem Penunjang Keputusan (Decision Support System DSS) untuk Pemilihan Karyawan Berprestasi dengan Metode Simple Additive Weighting (Studi Kasus di Akademi Telekomunikasi Bogor)," Jurnal Ilmiah Manajemen dan Bisnis, vol. 2, no. 3, pp. 882-891, 2016.
Y. Iswara, I. Darmawan and U. Y. K. S. Hediyanto, "Analisis Dan Perancangan Helpdesk Ticketing System Untuk Mengelola Tindak Perbaikan Perangkat Komputer Dan Jaringan Pda Pt. Len Industri (persero) Menggunakan Metodologi Pdca (plan-do-check-act)," eProceedings of Engineering, vol. 5, no. 3, 2018.
R. Rusdah, "Pengembangan Decision Support System untuk Menunjang Analisis Pengambilan Keputusan Studi Kasus: Penentuan Kinerja Dosen Fakultas Teknologi Informasi Universitas Budi Luhur.," Telematika MKOM, vol. 2, no. 1, pp. 32-40, 2016.
T. Rismawati, M. A. Pangestu and A. T. Almaris, "Penerapan Decision Support System Dynamic Menggunakan Simple Addictive Weighting dalam Penentuan Pegawai Terbaik," Jurnal Ilmiah Informatika, vol. 5, no. 1, pp. 17-24, 2020.
Pramana, D, "Perancangan Aplikasi Fiqih Berbasis Web Dengan NET Framework.," Sistem Informasi dan Teknologi Informasi, vol. 1, no. 1, pp. 307-312, 2020.
A. Whetyningtyas, "PERANAN DECISION SUPPORT SYSTEM (DSS) BAGI MANAJEMEN SELAKU DECISION MAKER," Juli 2011.
An Introductory Overview of ITIL, ITSMF, 2011.
A. T. Pugibet, "Development of the conceptual schema of the osTicket System by applying TDCM," 2011.
"www.combodo.com/itop," 14 August 2015. [Online]. Available: www.combodo.com/itop.
McGraw-Hill, Data Communications & Networking, 2007.
C. o. S. E. ETH Zurich, JOURNAL OF OBJECT TECHNOLOGY, p. Vol 5 No 8, November - December 2006.
Copyright (c) 2021 Antivirus : Jurnal Ilmiah Teknik Informatika
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Copyright on any article is retained by the author(s).
- Author grant the journal, right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work’s authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal’s published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
- The article and any associated published material is distributed under the Creative Commons Attribution-ShareAlike 4.0 International License
