ANALYZE QUEUE PERFORMANCE USING ARENA 16.0 SOFTWARE (Z Cinema Case Study)
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Keywords:
Arena, Queue Model, Simulation Model, Cinema Queue
Abstract
Queues are often found in everyday life, such as waiting for cinema counters, check-in queues at airports and self-service cashier queues. Service facilities for a long time cause queues because they cannot meet the needs or capacity, so facility users have to wait. As in the example of the case of Cinema Z in Solo City has a maximum queue time of 13.6 minutes with a maximum number of queues of 11 people until served. This can cause customers to wait long enough to get movie tickets. This problem can be overcome by the need to manage the counter operator so that it can regulate when to open a new counter so that there is no queue. This research discusses the problem of queuing models at Cinema Z in Solo, Central Java Province. From the results of the analysis that can be known the performance values of the queuing system such as waiting time, number in, number out, dan number waiting.
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Adeke, P. (2018). Modelling of Queuing Process at Airport Check-In System: A Case Study of Manchester and Leeds-Bradford Airports. Nigerian Journal of Technology, 37, 35-43.
Adeniran, A. a. (2018). Relationship between Passengers’ Satisfaction and Service Quality in Murtala Muhammed International Airport, Lagos, Nigeria. International Journal of Research in Industrial Engineering, 7, 349-369.
Alamutu, S. (2018). Application of Queuing Model to Ease Traveler’s Flow in Nigerian International Airports. Journal of Business and Management, 20, 17-28.
Alodhaibi, S. B. (2019). Impact of Passenger-Arrival Patterns in Outbound Processes of Airports. Proceedia Manufacturing, 30, 323-330.
Al-Sultan, A. (2015). Airport Check-In Optimization by IP and Simulation in Combination. International Journal of Mathematical and Computational Sciences, 9, 403-406.
Al-Sultan, A. (2018). Simulation and Optimization for Modeling the Passenger Check-In System at Airport Terminal. Review of Integrative Business and Economics Research, 7, 44-53.
Anonim. (2015, September 22). Teori Antrian. Retrieved from http://dapatbuku.blogspot.co.id/2015/09/teori-antrian_65.html
Araujo, G. a. (2015). Optimizing the Airport Check-In Counter Allocation Problem. The Journal of Transport Literature, 9, 15-19.
Bronson, Richard, & Hans, J. W. (1982). Teori dan Soal-Soal Operation Research. Jakarta: Erlangga.
Drevna, M. a. (1994). Introduction to Arena. Proceedings of the 1994 Winter Simulation Conference, Lake Buena Vista, 11-14 December, 519-523.
Enciso, J. V. (2016). Modeling and Simulation of Passenger Traffic in a National Airport. 14th LACCEI International Multi-Conference for Engineering, Education, and Technology, San Jose, 20-22 July, 1-8. https://doi.org/10.18687/LACCEI2016.1.1.217.
FAAN. (2019). Murtala Muhammed Airport Apron Control Data. Federal Airports Authority of Nigeria.
Harchol-Balter, M. (2013). Performance Modeling and Design of Computer Systems: Queueing Theory in Action. Cambridge University Press, Cambridge.
Hasan, M. I. (2002). Teori Pengambilan Keputusan. Jakarta: Ghalia Indonesia.
Heyde, C. H. (2001). Statisticians of the Centuries. Springer, New York.,
https://doi.org/10.1007/978-1-4613-0179-0_70.
Husnan, S. (1982). Teori Antrian. Yogyakarta: BPFE.
O. O. Olusanya, J. L. (2020). Development of a Model for International Traveler’s Check-In Process Using Arena Software Tool. Engineering. Vol.12 No.11, November, DOI: 10.4236/eng.2020.1211057 .
Patel, V. (2018). Airport Passenger Processing Technology: A Biometric Airport Journey. Master’s Degree Thesis, Embry-Riddle Aeronautical University, Prescott, 5-12.
Rossetti. (2016). Simulation Modeling and Arena 2nd Edition. Wiley.
Siagian, P. (1987). Penelitian Operasional: Teori dan Praktek. Jakarta: Universitas Indonesia Press.
Taha, H. A. (1997). Riset Operasi: Suatu Pengantar Jilid 2. Terjemahan Daniel Wirajaya. JakartaBinarupa Angkasa.
Teilans, A. K. (2008). Design of UML Models and Their Simulation Using ARENA. WSEAS Transactions on Computer Research, 3, 67-73.
Trakoosanti, L. (2016). A Process Simulation Model of Airline Passenger Check-In. Universal Journal of Management, 4, 265-276. https://doi.org/10.13189/ujm.2016.040506.
Wardhani, I. K., Pratiwi, I. P., & Liquiddanu, E. (2018). Analisis Kinerja Antrian Menggunakan Software Arena 15.0 (Studi Kasus Bioskop Z). Seminar dan Konferensi Nasional IDEC.
Wereh, H. S., Mekel, A. P., & Nelwan, O. (2014). Analisis Sistem Antrian Pada PT Sinar Pasifik Internusa Manado. Jurnal EMBA, 2, 1371-1380.
Winston, W. (1991). Operations Research: Applications and Algorithms. 2nd Edition, PWSKent Publishing, Boston.
Published
2023-03-10
How to Cite
Margaret, F., Ali Fakhrudin, S., Dithya Pratiwi, A., & Gunawan, F. E. (2023). ANALYZE QUEUE PERFORMANCE USING ARENA 16.0 SOFTWARE (Z Cinema Case Study). JARES (Journal of Academic Research and Sciences), 8(1), 40-44. https://doi.org/10.35457/jares.v8i1.2737
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Articles
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