“THE EFFECT OF BCA MOBILE SERVICE QUALITY ON GENERATION Z SATISFACTION AND LOYALTY: E-S-QUAL AND E-RECS-QUAL”. Antivirus : Jurnal Ilmiah Teknik Informatika 19, no. 1 (September 7, 2025): 169–179. Accessed January 9, 2026. https://ejournal.unisbablitar.ac.id/index.php/antivirus/article/view/4696.