THE EFFECT OF BCA MOBILE SERVICE QUALITY ON GENERATION Z SATISFACTION AND LOYALTY: E-S-QUAL AND E-RECS-QUAL. Antivirus : Jurnal Ilmiah Teknik Informatika, [S. l.], v. 19, n. 1, p. 169–179, 2025. DOI: 10.35457/5n876703. Disponível em: https://ejournal.unisbablitar.ac.id/index.php/antivirus/article/view/4696. Acesso em: 9 jan. 2026.