The Interpersonal Communication Patterns of Café De Classe Employees in Handling Customer Complaints. Translitera : Jurnal Kajian Komunikasi dan Studi Media, [S. l.], v. 15, n. 1, p. 89–94, 2026. DOI: 10.35457/translitera.v15i1.5690. Disponível em: https://ejournal.unisbablitar.ac.id/index.php/translitera/article/view/5690. Acesso em: 11 oct. 2026.